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Return and Refund Policy

Overview

We want you to be satisfied with your purchase. If something isn't right, you may return eligible items within 30 days of the delivery or purchase date for a refund to your original payment method, subject to the conditions below.


Return Window

Items must be returned within 30 days of the date of purchase (in-store) or delivery (online orders). Requests submitted after 30 days will not be eligible for return or refund.


Eligibility Requirements

To qualify for a return, an item must be:

  • Unopened, unused, and in its original packaging
  • In resellable condition, with no signs of damage or tampering
  • Not expired, and matching the batch number of the original purchase
  • Accompanied by proof of purchase (receipt or order confirmation)


Non-Returnable Items

For safety and quality reasons, the following items cannot be returned once opened or used, even if within the 30-day window:

  • Caulk, sealants, adhesives, and foams with a broken seal or partially used tube/cartridge
  • Custom orders and special-order items — these are final sale and not eligible for returns or exchanges
  • Clearance and final-sale items, as marked at time of purchase

Unopened caulk, sealants, and adhesives in original, undamaged packaging are eligible for return under the standard policy above.


Refunds

Online Orders: Once we receive and inspect your return, we'll notify you of approval or rejection. Approved returns are subject to a 15% restocking fee, deducted from your refund. The remaining balance is issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable, and return shipping costs are the customer's responsibility unless the return is due to our error (e.g., wrong or defective item shipped).

The restocking fee does not apply to returns caused by our error, such as defective, or incorrectly shipped items.


In-store Orders: Items returned in-store are inspected at the time of return. Approved returns are subject to a 15% restocking fee, deducted from your refund. The remaining balance is refunded to your original payment method at the register; card refunds may take 5-10 business days to post to your account.

The restocking fee does not apply to returns caused by our error, such as damaged, defective, or incorrectly rung-up items.


Damaged or Defective Items

If you receive a damaged product contact us within 24 hours. For defective products contact us within 7 days of delivery. We'll arrange a replacement, repair, or a refund.


Exchanges

We're happy to exchange an eligible item for a different size, color, or product of equal value. Standard return conditions apply. Custom and special-order items are final sale and are not eligible for exchange. Shipping charges may apply.


Online Orders: Contact us with your order number to arrange the exchange. Ship the original item back to us in eligible condition; once received and inspected, we'll ship your replacement. Return shipping costs for the original item are the customer's responsibility unless the exchange is due to our error.


In-Store Orders: Bring the eligible item and your receipt to the store. Our team will process the exchange on the spot for an item of equal value, or you may pay the difference or receive a refund of the difference for a lower-priced item.


How to Start a Return

  • Contact us with your order number or receipt and the reason for return
  • We'll confirm eligibility and provide return instructions
  • Ship or bring the item back in its original, unopened condition
  • Once inspected and approved, your refund will be processed to your original payment method


Contact Us

Questions about a return? Reach out to our team and we'll be glad to help.



This policy is subject to change. Last updated August 14, 2026.